Shipping and Discreet Packaging Policy

Shipping and Discreet Packaging Policy

Last Updated: 9^th March 2026

We are committed to delivering your adult wellness products and adult toys quickly, safely, and with complete discretion. Because we understand that purchases of intimate wellness items are private, our shipping process is designed to protect your confidentiality at every step.

1. Shipping Locations

We currently deliver within Nairobi and across Kenya. Orders are shipped through trusted couriers and delivery partners to ensure reliable and timely delivery.

Shipping options may include:

• Same-day or next-day delivery within Nairobi
• Standard courier delivery to other towns and counties in Kenya

Delivery times may vary depending on your location and the courier service used.

2. Order Processing

Orders are typically processed within 24 hours after payment confirmation.

Processing includes:

• Order verification
• Secure packaging
• Dispatch to the courier service

Orders placed on weekends or public holidays may be processed on the next business day.

3. Discreet Packaging

We take privacy seriously. All orders are packaged in plain, discreet packaging with no indication of the contents inside.

Our discreet packaging policy includes:

• Plain outer packaging with no adult-related branding
• Neutral shipping labels
• No product descriptions visible on the package
• Secure internal packaging to protect products during transit

This ensures your order arrives safely while maintaining your privacy.

4. Shipping Fees

Shipping costs may vary depending on:

• Delivery location
• Package size or weight
• Courier service used

Shipping charges will be clearly displayed during checkout before you complete your purchase.

In some cases, we may offer free delivery promotions for orders above a certain value.

5. Order Tracking

Once your order has been shipped, you may receive:

• A tracking number, or
• A confirmation message from the delivery partner

This allows you to monitor the progress of your delivery.

6. Failed Deliveries

If delivery cannot be completed due to incorrect address information or unavailability of the recipient, the package may be:

• Returned to the courier facility, or
• Returned to our store

Additional delivery charges may apply for re-delivery.

7. Delivery Delays

While we work with reliable delivery partners, delays may occasionally occur due to:

• Weather conditions
• Courier service disruptions
• Public holidays
• Remote delivery locations

We will do our best to keep you informed if any delays occur.

8. Damaged Packages

If your package arrives damaged or tampered with, please:

1. Take clear photos of the package and contents.
2. Contact our support team within 24 hours of delivery.

We will investigate the issue and assist with a replacement or resolution where appropriate.

9. Confidential Customer Support

All shipping inquiries are handled confidentially and professionally. Our team is available to assist you with order tracking, delivery issues, or general shipping questions.

10. Contact Us

If you have questions about shipping or discreet packaging, please contact us:

Email: info@pleasurecorner.co.ke
Phone/WhatsApp: +254 713178572

We are dedicated to providing a safe, private, and reliable delivery experience for all our customers purchasing adult wellness products.